The irony in our world of constant contact is the alarming rate at which communication is breaking down. Customer Service in today’s digital age is evolving, taking on new technologies, advancing into new mediums, but losing the human touch. The purpose of this course is to empower and encourage local government officers and employees to strive for ministerial excellence by utilizing new technologies without sacrificing the core values of teamwork and responsible customer service.
Participants will: 1) Learn how technology slowly began to dominate American education and business and how we have allowed it to adversely impact responsible government customer services. 2 ) Rediscover the value of teamwork in meeting the goals of the organization. 3 ) Improve their ability to serve the public by learning how to properly balance technology and human interaction using modern apps and services that streamline customer service and communication. 4 ) Cultivate a desire to enhance the public’s confidence in government by providing services in an unbiased and impartial manner that respects and protects every person’s dignity. 5 ) Adopt the Code of Ethical Computing to guide their interactions with fellow employees and dealings with the public.
Dave Nenno Ethics Law Consulting Services: Ethics training and professional development seminars. 1976-2010 NJ State Department of Community Affairs, Division of Local Government Services, Local Finance Board (retired); and Joe Adams CEUnion Consultant/Instructor, CIO at Kanda DMF Inc, Bucks County Community College Continuing Ed Instructor
Breakfast starts at 8:30AM and class begins at 9:00AM till 1:00P